Returns & Exchanges

At Akoya Mockups, we strive for complete satisfaction with your digital assets. If you are not entirely happy with your purchase, we offer a 14-day return window for eligible digital products and physical merchandise.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return within 14 days of purchase.

• 2.
  Review and Approval

  Our team will review your request to ensure it meets our quality guarantee or technical compatibility standards.

• 3.
  Verification of Usage

  For digital items, we verify that the license key has not been activated or that the files are genuinely defective.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.