Frequently Asked Questions
Everything you need to know about our premium digital mockups.
How do I receive my mockup files after purchase?
Once your payment is confirmed, you will receive an email with a secure download link. You can also access your files anytime through your account dashboard under the 'Downloads' section.
What file formats are included in the download?
Most of our mockups are provided as high-resolution PSD files with smart object layers for easy editing. We also include high-quality JPEG or PNG versions for quick previews.
Can I use Akoya Mockups for commercial projects?
Yes, all our mockups come with a standard commercial license that allows you to use them for client presentations, social media marketing, and web design. Please refer to our License Page for full details.
Do you offer refunds for digital products?
Due to the nature of digital downloads, we generally do not offer refunds once a file has been downloaded. However, if you encounter a technical issue with a file, please contact our support team and we will resolve it immediately.
Do I need Adobe Photoshop to use these mockups?
While our PSD files are optimized for Adobe Photoshop, many can also be used with alternative software like Photopea or Affinity Photo. Check the specific product description for compatibility details.
Can I request a custom mockup design?
We love hearing your ideas! If you have a specific product or scene you'd like to see in our shop, please send us a message via our contact form for consideration in our next collection.